Terms and Conditions

Welcome to JG Legacy Cigars. These Terms and Conditions (“Terms”) govern your access to and use of cigarsjg.com, including our online store, customer accounts, products, consultations, events, memberships, and other services offered through the website.

In these Terms, “JG Legacy Cigars,” “we,” “us,” and “our” refer to the operator of cigarsjg.com. “You” and “your” refer to any visitor, customer, account holder, or person using the website.

By accessing the website, creating an account, submitting an inquiry, scheduling a consultation, or placing an order, you agree to these Terms and our Privacy Policy. Do not use the website if you do not agree to these Terms.

1. Age Requirement

Our website and tobacco products are intended only for adults who are legally permitted to purchase and use tobacco products in their location.

You must be at least 21 years old to purchase cigars or other tobacco products from us in the United States. A higher minimum age may apply in certain locations.

By accessing the website or placing an order, you confirm that:

You meet the applicable legal age requirement.
The information provided during age verification is complete and accurate.
You are purchasing products for yourself or another person who meets the applicable legal age.
You will not provide our products to a minor or legally underage person.

Age verification will be performed during checkout. We may use third-party age-verification services or request additional information, including a government-issued photo ID.

We reserve the right to refuse, cancel, delay, or refund any order if we cannot verify the purchaser’s identity or legal age.

Providing false age or identity information may result in cancellation of the order, suspension of the account, and reporting to the appropriate authorities where required.

2. Eligibility to Use the Website

By using the website, you represent that:

You have the legal capacity to enter into a binding agreement.
You will use the website only for lawful purposes.
You will comply with all applicable federal, state, local, and international laws.
You will not use our products in any unlawful manner.
You will not attempt to bypass our security or age-verification systems.

We reserve the right to restrict or terminate access to the website at any time if we reasonably believe these Terms have been violated.

3. Customer Accounts

Certain website features may require you to create an account.

You are responsible for:

Providing accurate and current account information.
Maintaining the confidentiality of your password.
Preventing unauthorized access to your account.
All orders and activities completed through your account.
Informing us promptly of suspected unauthorized activity.

You may not impersonate another person, create an account using false information, or allow an underage person to use your account.

We may suspend or close an account if we believe it is being used fraudulently, unlawfully, or in violation of these Terms.

4. Products and Availability

We make reasonable efforts to accurately display product descriptions, sizes, blends, packaging, images, prices, and availability.

Because cigars are agricultural and often handcrafted products, natural variations may occur in:

Wrapper color
Texture
Aroma
Flavor
Size
Construction
Packaging
Product appearance

These natural variations are not necessarily defects.

Product images are provided for illustration. The actual product or packaging may differ slightly from the images displayed on the website.

All products are subject to availability. Adding a product to your cart does not reserve it. We may limit quantities, discontinue products, or refuse orders at our discretion.

5. Pricing and Payment

Prices are displayed in the currency shown on the website and may change without prior notice.

The total amount charged may include:

Product prices
Shipping charges
Sales tax
Tobacco excise tax
Duties or customs charges
Other legally required fees

You agree to provide valid, accurate, and complete billing and payment information.

By submitting an order, you authorize us and our payment providers to charge the selected payment method for the full order amount.

We may cancel or correct an order if:

A product price was displayed incorrectly.
Product information contained an error.
The product is unavailable.
The payment cannot be authorized.
Fraud or unauthorized activity is suspected.
Shipping the product to your location is restricted or prohibited.

If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.

6. Order Acceptance

An order confirmation does not necessarily mean that we have accepted your order. It only confirms that we have received it.

An order is accepted when we approve the payment, complete any required age verification, and begin processing the order.

We reserve the right to accept, reject, limit, or cancel any order for lawful business, compliance, inventory, security, or fraud-prevention reasons.

We may contact you to confirm your identity, age, payment details, billing information, or shipping address before processing an order.

7. Shipping Policy

We currently provide standard shipping only, unless another arrangement is expressly confirmed by us in writing.

Available shipping destinations and charges will be shown during checkout. Delivery is available only where the sale and shipment of tobacco products are legally permitted.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Estimated delivery dates are estimates only and are not guaranteed. Delivery may be affected by:

Carrier delays
Weather
Holidays
Customs processing
Incorrect addresses
Age-verification requirements
Legal or regulatory restrictions
Events outside our reasonable control

Risk of loss and responsibility for the order pass to you when the order is delivered to the address provided, to the extent permitted by law.

An adult signature or proof of age may be required at delivery. The recipient must satisfy the applicable age requirements.

We are not responsible for a failed delivery when:

No eligible adult is available to accept the package.
The recipient refuses to provide identification.
The carrier cannot verify the recipient’s age.
The customer provided incorrect shipping details.
Delivery is prohibited by applicable law.

Additional shipping or return-to-sender charges caused by these circumstances may be deducted from any approved refund.

8. Shipping Restrictions

Tobacco laws vary by jurisdiction. We do not represent that our products may legally be purchased or delivered in every city, state, province, territory, or country.

You are responsible for understanding the laws applicable to the purchase, possession, delivery, and use of tobacco products in your location.

We may refuse or cancel an order when:

Shipping tobacco products to the destination is prohibited.
Required licenses, taxes, or verification cannot be completed.
A carrier will not accept the shipment.
We reasonably believe the order may violate applicable law.

Customers may not use a freight-forwarding, reshipping, or address-masking service to avoid tobacco shipping restrictions.

9. Returns, Refunds, and Replacements

All return, refund, and replacement requests are reviewed on a case-by-case basis.

Approval is not guaranteed. Do not return a product without first receiving authorization from us.

To request assistance, contact us promptly after delivery and provide:

Your name
Order number
Description of the issue
Photographs of the product and packaging, where applicable
Any other information reasonably requested by us

We may approve a refund, replacement, store credit, or other resolution depending on the circumstances.

Because cigars are tobacco products and may be sensitive to storage, temperature, humidity, contamination, and handling, we may be unable to accept products that:

Have been opened, smoked, cut, altered, or used.
Were stored improperly after delivery.
Were damaged after delivery.
Are returned without authorization.
Cannot legally or safely be resold.
Were purchased from another seller.

Minor natural differences in tobacco color, texture, flavor, aroma, or appearance are not automatically considered defects.

Approved refunds will normally be issued to the original payment method. Original shipping charges and return shipping costs may be non-refundable unless the problem resulted from our error.

Processing times for refunds depend on the payment provider or financial institution.

10. Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery.

If an item arrives damaged, defective, or materially different from the product ordered, contact us as soon as reasonably possible.

Keep the product, packaging, shipping label, and all included materials until the request has been reviewed.

We may require photographs, videos, carrier documentation, or return of the product before approving a resolution.

Our determination regarding a damaged, defective, or incorrect product will be made reasonably and on a case-by-case basis.

11. Order Cancellations and Changes

We cannot guarantee that an order can be changed or canceled after it has entered processing, completed age verification, or been transferred to the shipping carrier.

Orders that have already shipped cannot be canceled. Any return request will be handled under our case-by-case return policy.

12. Health and Tobacco Disclaimer

Cigars and other tobacco products contain nicotine. Nicotine is addictive, and tobacco use presents serious health risks.

Our products are not:

Medical products
Smoking-cessation products
Risk-free products
Intended to diagnose, treat, cure, or prevent any disease
Represented as safer alternatives to other tobacco products

Any information provided on the website is for general informational and commercial purposes and is not medical advice.

Consult an appropriate healthcare professional regarding tobacco use and health-related questions.

Pregnant individuals, individuals with certain medical conditions, and individuals who do not currently use tobacco should not begin using tobacco products.

13. Responsible Use

You agree to use our products responsibly and in accordance with applicable laws.

You may not purchase our products for:

An underage person
Illegal resale or distribution
Export to a prohibited destination
Use in violation of applicable tobacco laws
Any fraudulent or unlawful purpose

We reserve the right to limit quantities or reject orders that appear intended for unauthorized resale or distribution.

14. Experiences, Events, and Memberships

The website may provide information about private cigar dinners, tastings, corporate events, celebrations, memberships, lounge access, or similar experiences.

Availability, pricing, locations, deposits, cancellation rules, minimum attendance requirements, and other terms may vary.

Submitting an inquiry or reservation request does not confirm a booking. A booking is confirmed only after we provide written confirmation and any required deposit or payment has been received.

Additional terms may apply to a particular event, membership, or experience. Those additional terms will form part of your agreement with us.

You and your guests must satisfy all applicable legal-age requirements.

15. Cigar-Brand Development and Consultation Services

We may provide consultation or assistance relating to:

Brand development
Product naming
Logo and identity concepts
Cigar blend development
Packaging concepts
Cigar-band or box design
Manufacturing introductions
Private-label opportunities
Marketing and launch planning

Information displayed on the website is a general description of potential services and is not a binding offer or guarantee.

The specific scope, pricing, deposits, timelines, deliverables, ownership rights, revision limits, cancellation terms, and responsibilities for a project will be stated in a separate written proposal, invoice, or service agreement.

We do not guarantee:

Approval of trademarks or brand names
Manufacturing availability
Regulatory approval
A specific launch date
Sales performance
Business profitability
Market acceptance
The performance of independent manufacturers or service providers

You are responsible for obtaining appropriate legal, tax, trademark, licensing, regulatory, and business advice for your cigar brand.

16. Third-Party Manufacturers and Service Providers

We may introduce or connect customers with independent manufacturers, designers, printers, logistics providers, payment processors, consultants, or other third parties.

Unless expressly agreed otherwise in writing, these providers are independent parties and are not our employees, agents, partners, or representatives.

We are not responsible for the acts, omissions, delays, pricing, quality, representations, or contractual obligations of independent third parties.

Your relationship with a third-party provider may be governed by a separate agreement between you and that provider.

17. Intellectual Property

The website and its contents, including its:

Brand names
Logos
Product names
Text
Photography
Graphics
Videos
Artwork
Designs
Layout
Catalogs
Software
Product descriptions

are owned by or licensed to JG Legacy Cigars and are protected by applicable intellectual-property laws.

You may use the website only for personal, lawful, and non-commercial purposes.

Without prior written permission, you may not:

Copy or republish website content.
Use our branding or product images.
Modify or create derivative works.
Sell or commercially exploit website content.
Remove copyright, trademark, or ownership notices.
Use automated tools to scrape or collect website content.
Suggest an unauthorized affiliation with JG Legacy Cigars.

Nothing in these Terms transfers ownership of our intellectual property to you.

18. Customer Submissions

When you submit reviews, photographs, comments, suggestions, testimonials, or other content to us, you confirm that:

You own or control the submitted content.
The content is accurate and lawful.
The content does not violate another person’s rights.
The content does not contain malware, unlawful material, or misleading information.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share that content for operating and promoting our business, subject to applicable privacy laws.

We may remove or decline to publish customer content at our discretion.

19. Prohibited Website Activities

You may not:

Use the website for an illegal or fraudulent purpose.
Provide false identity, age, payment, or delivery information.
Purchase products for an underage person.
Attempt unauthorized access to accounts or systems.
Introduce malware, viruses, or harmful code.
Interfere with website security or operation.
Scrape or automatically collect website content.
Copy or misuse our intellectual property.
Submit abusive, threatening, defamatory, or unlawful content.
Use the website in a way that harms us, our customers, or another person.

We may investigate suspected violations and cooperate with payment providers, carriers, regulators, and law-enforcement authorities when appropriate.

20. Third-Party Links and Services

The website may include links to social-media platforms, payment processors, shipping providers, manufacturers, or other third-party websites.

Third-party websites and services are governed by their own terms and privacy policies.

We do not control and are not responsible for third-party content, security, availability, products, or practices.

Accessing a third-party website is at your own risk.

21. Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free access.

We may modify, suspend, restrict, or discontinue any part of the website without notice.

We are not responsible for interruptions caused by maintenance, hosting providers, internet failures, cyberattacks, technical errors, or events outside our reasonable control.

22. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, content, and services are provided on an “as is” and “as available” basis.

We disclaim all warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that:

The website will always be available or error-free.
Product descriptions or images will be completely free from errors.
Products will meet every customer’s personal taste or preference.
Website files will be free from harmful components.
Consultation services will produce a particular business result.

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions will apply only to the extent legally permitted.

23. Limitation of Liability

To the fullest extent permitted by law, JG Legacy Cigars and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

Use or inability to use the website.
Purchase, possession, storage, or use of a product.
Delivery delays or carrier actions.
Unauthorized access to an account.
Third-party websites or service providers.
Lost profits, revenue, business opportunities, or data.
Health consequences associated with tobacco use.

Where liability cannot legally be excluded, our total liability relating to a product or order will not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

24. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless JG Legacy Cigars and its owners, employees, affiliates, contractors, and service providers from claims, losses, liabilities, damages, expenses, and reasonable legal fees arising from:

Your violation of these Terms.
Your unlawful use of the website or products.
False age, identity, payment, or delivery information.
Your violation of another person’s rights.
Your resale, transfer, export, or distribution of our products.
Content submitted by you.

25. Governing Law

These Terms will be governed by applicable federal law and the laws of the State of Florida, United States, without regard to conflict-of-law principles, unless another jurisdiction’s mandatory consumer-protection laws apply.

Any legal proceeding relating to these Terms, the website, or an order must be brought in a court with appropriate jurisdiction in Palm Beach County, Florida, unless applicable law requires otherwise.

26. Dispute Resolution

Before filing a formal legal claim, you agree to contact us and attempt to resolve the dispute informally.

Send a written explanation of the issue, your order details, and the requested resolution to jonathan@cigarsjg.com.

Both parties agree to make reasonable efforts to resolve the matter in good faith.

Nothing in this section prevents either party from seeking urgent injunctive relief or using a small-claims court where eligible.

27. Force Majeure

We will not be responsible for delay or failure caused by events outside our reasonable control, including:

Natural disasters
Severe weather
Fire
War
Civil unrest
Government action
Regulatory changes
Labor disruptions
Transportation interruptions
Carrier delays
Supply shortages
Internet or utility failures
Public-health emergencies

Our obligations will be suspended for the duration of the affected event to the extent reasonably necessary.

28. Electronic Communications

By using the website, creating an account, or submitting an order, you consent to receiving transactional communications electronically.

These communications may include:

Order confirmations
Payment notifications
Shipping updates
Age-verification requests
Account notices
Policy updates
Customer-support messages

Electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

Marketing communications will be handled in accordance with our Privacy Policy and applicable law.

29. Changes to These Terms

We may update these Terms to reflect changes in our products, services, website, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes apply from the date they are published unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

30. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will continue in full force.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it valid and enforceable.

31. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only when confirmed by us in writing.

32. Entire Agreement

These Terms, our Privacy Policy, and any additional written terms provided for a specific order, event, membership, consultation, or service constitute the entire agreement between you and JG Legacy Cigars regarding your use of the website.

If separate written service terms conflict with these Terms, the separate written terms will control for that particular service.

33. Contact Information

Questions about these Terms may be directed to:

JG Legacy Cigars
Santiago, Dominican Republic
West Palm Beach, Florida, USA

Email: jonathan@cigarsjg.com
Telephone: +1 561-646-4401
Website: cigarsjg.com